Award-Winning Patient Care

We approach patient care in a holistic manner. Dental care is invasive by nature, but we do everything we can to make your appointment and treatments as comfortable and relaxing as possible. But don’t just take our word for it – we are one of only a handful of clinics to have won the prestigious 2013 Customer Service Award from whatclinic.com for excellence in service & commitment to patients.

Nervous Patients

First of all, we will say to you to not be embarrassed if you are a nervous patient, we deal with plenty of nervous patients in the course of our day and many return considerably less anxious at their next visit with us. Being nervous or scared about going to the dentist affects people in different ways. Some are anxious about specific aspects of dental treatment.

Others dislike being in such close contact with someone that they don’t know very well. Some people have had unpleasant experiences as children and are worried that these will be repeated.

There are different levels of dental anxiety, ranging from slight nervousness to phobia, where someone knows that their intense fear is excessive and unreasonable.

However anxious a person is, there are ways of dealing with the problem. Dentists are aware that some patients are anxious, and are trained to take your fears seriously and deal with them sensitively.

Distraction techniques for Nervous Patients

It is sometimes helpful to distract attention away from the treatment. You can do this in a number of ways:

• listen to music on a personal stereo or watch a DVD
• concentrate on relaxing each part of your body in turn
• think about something you are looking forward to.
• practise deep, slow breathing. 

Oral Sedation

This type of sedation involves swallowing sedative tablets approximately one hour dental treatment. This will make you feel quite happy, relaxed and often a little drowsy whilst remaining conscious. Here are some ‘Do’s and Don’t’s’:

Do

• Eat normally on the day of sedation.
• Have someone collect you after the procedure.
• Take the rest of the day off work.

Don’t

• Drink alcohol before the treatment
• Sign legal documents after the procedure.
• Drive a car, ride a bike or operate any machinery after sedation.
• Do any strenuous exercise for the rest of the day.

Keeping Kids Happy

Often parents having treatment are accompanies by their little ones. We have Nintendo DS consoles in the clinic for your kids to use while they wait. After all, we know that happy kids = relaxed parents!